Antivirus, POSConnect, scheduled task, ping delay, UTP, orders failing
Symptoms: Ping Delays, UTP
Issue: Store/Dealer added antivirus programs, (AVG, Norton, McAffee being the most common,) to server. These will usually view the scheduled tasks in POSConnect as threats and quarantine them
Resolution:
1) Receive Dealer authorization**, enable Windows Defender, and remove antivirus program.
2) In Task Scheduler, re-enable GetOrdersFPOS and POSConnectJobs.
3) Confirm good Ping.
4) Send test order and confirm with store.
5) Direct store/Dealer to not install aftermarket antivirus again.
**If Dealer does not authorize removal, use antivirus "Exception" tool for all scheduled tasks for POSConnect (GetOrdersFPOS, POSConnectJobs, ItemAutoPriceUpdate.) Proceed to step 2.